FAQs

1. What care do you offer?
We care for every generation, from babies to grandparents. Our team includes 12 board-certified family medicine physicians, 27 resident doctors, a certified nurse practitioner and a clinical psychologist.

We offer checkups, immunizations, an on-site lab, care for ongoing conditions like diabetes and high blood pressure, and help managing medications. We also care for minor injuries and illnesses, including fevers, respiratory infections, cuts and possible broken bones.

2. Can I be seen today?
Walk-ins are welcome during regular clinic hours. Scheduled appointments have priority, so calling ahead is the best way to plan your visit. If you need care for a minor injury or illness, we’ll do our best to fit you in.

3. Is my doctor in the clinic every day?
Your doctor’s schedule may vary. Resident doctors spend time caring for patients in our clinic and training in hospitals and other healthcare settings throughout the community. If your usual doctor is unavailable, another member of your care team can help.

4. Where are you located?
You’ll find us in Plaza 2 on Avera’s main campus, at the corner of Cliff Avenue and 20th Street in Sioux Falls.

Parking is available near the front entrance under the overhang, and valet service is available at the front of the building.

5. Are you part of Avera or Sanford?
CFM is an independent clinic, co-sponsored by Avera and Sanford Health and affiliated with the University of South Dakota School of Medicine. Our physicians can care for patients at either hospital when needed.

We are in-network for Avera and Sanford insurance plans. If you have questions about your coverage, we’re happy to help.

6. What is a resident doctor?
A resident is a doctor who has completed medical school and is continuing their training in a specialty—in our case, family medicine. Residents care for patients in the clinic and hospital with guidance and supervision from experienced faculty physicians.

7. What does a team approach mean for me?
Your doctors, nurses, lab staff and billing team work together to support your care. If you need a specialist, we help share information and coordinate next steps.

Seeing the same doctor or care team helps us get to know you. When your regular doctor is unavailable, another team member can help keep your care on track.

8. What should I bring to my first appointment?
Please bring:

• Your ID and insurance card, if you have one
• Your medication bottles or a current list of medicines and supplements
• What you know about your family’s medical history
• Any questions or concerns you’d like to discuss

When you schedule, you can ask for a New Patient Information Packet to complete ahead of time. You can also arrive a little early to fill out the forms here. Please bring your medication list or bottles to future visits, too.

9. Can I request an appointment online?
If you’re already a CFM patient, you can request an appointment through MyCFM Chart. Our scheduling team will follow up within 24 hours.

New patients can call 605-339-1783 to schedule. If you need prompt attention, call the clinic instead of sending a portal request. For a life-threatening emergency, call 911.

10. Can I see my health information online?
Yes. Current patients can use MyCFM Chart to view lab results, upcoming appointments, visit summaries, health conditions and immunization history.

You can also send your care team a question, request a medication refill and review educational materials from your visits.